Are Estate Agents Allowed to Lie?

When buying, selling, or renting a property, you rely heavily on the information given by estate agents. But many people wonder: are estate agents allowed to lie? Understanding what’s legal and what’s not can help you avoid costly mistakes during your property journey.

Can Estate Agents Legally Lie?

No, estate agents are not legally allowed to lie. In the UK (and many other countries), estate agents must follow strict regulations under consumer protection laws. Misleading customers with false information is considered unlawful and can result in fines, license suspension, or even prosecution.

For example, an estate agent cannot make false claims about:

• The size of a property

• The number of bedrooms

• Planning permissions or building regulations

• Whether an offer has already been made

• The neighbourhood’s safety or crime rates

What Estate Agents Can and Cannot Do

While estate agents cannot lie, they may sometimes use sales tactics to highlight positive features. It’s important to distinguish between “sales talk” (subjective opinions) and misrepresentation (false facts).

• ✅ Allowed: Saying a property has “a lovely atmosphere” or is “perfect for families” (opinion).

• ❌ Not Allowed: Claiming a property has off-street parking when it does not (false fact).

Your Rights as a Buyer or Tenant

If you believe an estate agent has lied to you, you are protected under the Consumer Protection from Unfair Trading Regulations 2008 in the UK. This legislation makes it illegal for estate agents to give false or misleading information.

You have the right to:

• Report the agent to The Property Ombudsman or Trading Standards

• Seek compensation if you’ve suffered financial loss

• Withdraw from the deal if misrepresentation is proven

How to Protect Yourself From Misleading Agents

• Always request details in writing.

• Ask for official documents (e.g., floorplans, planning permissions).

• Cross-check property information with local authorities or online records.

• If something feels suspicious, don’t rush – take time to verify.

Final Thoughts

Estate agents are not allowed to lie, but misunderstandings or exaggerations can still happen. By knowing your rights and asking the right questions, you can protect yourself and make confident property decisions.